You will be notified by email when your package ships, this email will include a tracking number. If you're not sure whether or not your order has shipped, check the status of your recent orders in My Account. Tracking information may not be available until the following business day.

You can read more about returns and exchanges here.

Reach out to Customer Support (orders@elevatehq.com) with your order number and email address to submit a cancellation request.

Reach out to Customer Support (orders@elvatehq.com) with your order number and full preferred shipping address. Address updates can be requested, but are not guaranteed. Please review your information before you checkout.

Please reach out to the carrier (USPS, FEDEX, DHL, or UPS) for any additional delivery information, and if still not applicable, please file a claim through the carrier directly.

Please contact Customer Support (orders) within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with your order number.

Tracking numbers are generated when your shipping label is created. Allow 8-10 business days for the courier to scan the package for updates.

We display real time-inventory.

Unfortunately an item is no longer available if you don't see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.